1.1 What these terms are. Kirsten Lorrain-Smith trading as MyNutriMatters (we/our) is an authorised provider of nutritional advice and coaching. These are the terms and conditions on which we supply our services to you.

1.2 Why you should read them. Please read these terms carefully before you book your consultation with me. These terms tell you who I am, how I will provide my services to you, how you and I may change or end the contract, what to do if there is a problem and any other important information.

1.3 By purchasing my services you agree to these terms. By purchasing my services (Services) you agree to the terms and conditions (Terms) as set out in this document. I recommend that you retain a copy for future reference.

2.1 Who are MyNutriMatters? I am Kirsten Lorrain-Smith trading as MyNutriMatters. In respect of my work as a nutritionist I am registered with AFN and have PI insurance.

2.2 How to contact me. You can contact me by writing to me at kirsten@mynutrimatters.co.uk.

2.3 How I may contact you. If I have to contact you I will do so by telephone or by writing to you at the email or postal address you provided at the time of purchasing my services.

2.4 ‘’Writing’’ includes emails. When we use the words ‘writing’ or ‘written’ in these terms, this includes emails.

3.1 I reserve the right to amend these terms from time to time. These terms were most recently updated on 14/02/23. You may request an older version of these terms by contacting me.

4.1 How I accept your purchase. Once you have had an initial discovery consultation call and returned a signed copy of these terms you will receive confirmation from us in writing that we shall start the provision of our services, at which point a contract comes into existence between you and us.

4.2 If I cannot accept your purchase. If I am unable to accept your purchase I will inform you of this in writing and will not charge you for my services. Any services for which you have already been charged but I have not delivered my services shall be refunded in full to your method of payment.

4.3 I only offer services within the UK. Unfortunately my services are only offered within the UK and therefore I do not accept clients from addresses outside the UK.

5.1 Services may vary from individual to individual. Whilst my advice is based on evidence based nutritional science, every person is unique and therefore the service and the resulting clients experience will vary. Your package will be tailored to your individual needs more details of which are on the booking page on MyNutriMatters Website.

5.2 Minor changes to the services. During the course of your consultations it may be that your needs change from the time of your initial consultation and therefore I may need to make minor adjustments to your plan. I will endeavour to notify you of any minor changes.

5.3 I can withdraw my services. I can stop providing my Services and I will refund any sums you have paid in advance for services which will not be provided.

5.4 Timeframe to use my services. Once a client has purchased my bespoke package services the services purchased must be used within the following expiry dates:

5.4.1 In respect of 6 week packages, all consultations must be booked and should take place within 3 months of the date of purchase of the package;

5.4.2 In respect of 12 week packages, all consultations must be booked and should take place within 6 months of the date of purchase of the package.

5.4.3 If the client has been unable to book and attend the consultations I may consider carrying forward consultations past the above expiry dates, providing a review consultation is carried out at the client’s cost in order to ensure that I have up to date knowledge on any health or lifestyle changes which may affect the provision of my services.

5.5 Discovery call. I offer a free 20 minute discovery call to enable potential clients to understand how I can help them with their diet, nutrition and lifestyle. A contract shall not be created between you and us when you make a booking for a discovery call or when I accept your booking request and shall only be formed in accordance with clause 4.1.

6.1 Price. Prices for my services including consultations are detailed on the MyNutriMatters website. Prices for my Services may change from time to time but any changes will not affect any package you have already purchased.

6.2 Payment. Bookings are made by card through the online booking system. The only booking system which we use is the Practice Better and Outlook software system. A booking can only be made if the entire price for the Services is paid upfront however on occasion payment plans may be offered to individual clients as well as discounts on my services

7.1 Delivery of services. Your consultations will be conducted on zoom with end to end encryption to ensure security. A zoom link is sent to you when your booking is made. If any issues arise with zoom please email kirsten@mynutrimatters.co.uk. If you have not joined the zoom call within 5 minutes of the scheduled start time I will call you on the telephone number given at the time of booking.

7.2 Internet connection. It is your responsibility to ensure that you have a functioning internet connection throughout the duration of the call and I shall not be liable for any technical issues you suffer arising from your network. Full consultation charges shall apply for scheduled sessions that were unable to connect.

7.3 Written report. I endeavour to provide you with a written report of your consultation as well as share with you notes, recipes and resources within 5 days of your consultation.

7.4 Cooking sessions. As part of the Services I may provide one to one cooking sessions on zoom with clients. The cooking sessions may be provided in person on request and as part of this I may offer a kitchen declutter service. I shall not deliver any cooking session or produce any recipe list to clients unless and until they have informed me of any allergies or food intolerances that they may have. In relation to food allergies of those in the household, It is the sole responsibility of the client to ensure foods prepared in the cooking session is suitable for those who consume it. I shall not be liable or assume responsibility for the general health and safety of the client throughout the session, the quality of the equipment the client uses and the general hygiene standards of the premises the client cooks at. We shall not be liable for any injury caused by the client’s own negligence during the course of the cooking session. The client assumes full liability for their own personal safety during the course of the cooking session. It is the sole responsibility of the client to inform me of any existing medical conditions, allergies, and food intolerances or update me should any issue pertaining to these arise in the future.

7.5 Face to face meetings. I may on specific request hold face to face meetings with clients and these terms shall apply in respect of the provision of the Services at face to face meetings. I may hold walk and talk face to face meetings or hold these at another venue. I will not be responsible for any injury caused to you as a result of your own negligence at these face to face meetings.

7.6 Practice Better chat function: I shall endeavour to provide a response promptly usually within my normal working hours. However, on occasion I may be out of the office and will respond as soon as I can do so.

7.7 Download resources. You have 4 weeks from the completion of the services to download any resources from your account. To receive any further information about my services in the future, you can join my email mailing list and please confirm in writing if you wish to do so. You can opt-out at in the future.

8.1 If you need to cancel your appointment. If you are no longer able to attend your appointment you must provide me with at least 24 hours’ notice prior to the start of your appointment.

8.2 Cancellation fee. If you fail to provide me with the minimum required notice you will be subject to a 100% cancellation fee. Non-attendance of an appointment will also be charged in full.

8.3 Rescheduling an appointment. You are able to reschedule your appointment (provided you give at least 24 hours’ notice before your appointment begins). If you wish to reschedule your appointment please respond to your confirmation email or email me directly at kirsten@mynutrimatters.co.uk.

9.1 Your legal right to change your mind. For most services bought online, by mail order or over the telephone, you have 14 days after the date we confirm your order to change your mind about a purchase; but you lose the right to cancel any service, when it’s been completed (and you must pay for any services provided up to the time you cancel).

9.2 Telling us you want to end the contract. To end the contract with me in accordance with clause 9.1, please contact me by email at kirsten@mynutrimatters.co.uk. Please provide your name, address, phone number and email address.

9.3 How I will refund you. If you are entitled to a refund under these terms I will refund you for the price paid for services not yet provided by the method used for payment as soon as possible.

10.1 Complaints. If you have a complaint you wish to raise please contact me at kirsten@mynutrimatters.co.uk. I will endeavour to resolve any problems that you have with my services.

10.2 Resolving disputes without going to court. Alternative dispute resolution is an optional process whereby an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. It is my overriding objective that this eventuality should be avoided.

11.1 When I may disclose your confidential information. I shall keep your confidential information confidential unless I believe that there is a real and serious threat to your physical and/or mental wellbeing and disclosure of your confidential information is necessary to prevent harm to you and/or others. If I deem it necessary to disclose confidential information in this way I shall inform you of my intention to do so unless doing so would be impractical or risk putting you or others at risk of harm.

12.1 I may transfer this agreement to someone else. I may transfer my rights and obligations under these terms to another organisation. I will always tell you in writing if this happens and I will ensure that the transfer will not affect your rights under the contract.

12.2 You need my consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.3 Nobody else has any rights under the contract. This is a contract between you and I. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.5 Even if I delay in enforcing these terms, I can still enforce them later. If I do not insist immediately that you do anything you are required to do under these terms, or if I delay in taking steps against you in respect of breaking this contract that will not mean that you do not have to do those things and it will not prevent me taking steps against you at a later date.

12.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.